As we speed closer to our convention destination, we want to ensure everyone has a ticket to ride! Here’s how to check if you’ve pre-registered for FurCon 2017, and how to edit your details or upgrade your membership:
Check your inbox(es): Registration confirmation emails are sent from “firstname.lastname@example.org“. Otherwise, head over to our Registration page to get squared away before the convention!
To edit an existing registration, Claim your account: use either the “Access my account” link in your confirmation email, or the “Manage my Registration” link located on the Registration page to enter the RegFox self-service portal. If this is your first time seeing this page, you’ll want to click “Claim my Account” to assign a password to your account.
Manage your details: once you have an account, you’ll be able to edit your registration details, including your badge text, and personal information. You can also upgrade your membership here to the Sponsor or Super-Sponsor level, and pay the balance owed.
If you need any assistance at all managing your registration, please don’t hesitate to reach out to email@example.com. See you in a few short weeks!!
We are just over a month out now from FC 2017! We are wrapping up the final planning steps now for our new space layout and schedules. Here’s a brief update on events/signups closings soon, general reminders, and announcements:
Art show: Interested in possibly selling something you’ve made? We’re accepting reservations for flat art panels and 3D art table spaces as long as space is available. You can find out more and reserve a space at http://www.furcon.org/artshow
Conbook submissions are closing today! Have any art, stories, or poetry you’d like to submit for everyone to see in this year’s convention book? Just send it to firstname.lastname@example.org Please check out for more details http://www.furtherconfusion.org/conbook. If you need any special cosiderations in your submission or date extentions please contact us.
At the beginning of this month, we uncovered some incorrect room rates published in the 3rd party booking system we use to reserve Further Confusion hotel rooms; the listed rate did not match our contracts or our website. At the time, we believed only rooms in the Hilton San Jose were affected, but this weekend we came across further discrepancies affecting the San Jose Marriott.
Our Hotel team has been working closely with our 3rd party booking vendor, and have at this time combed through our contracts to ensure no further discrepancies. Anyone with an affected reservation will have received an email about a reservation modification, which will reflect the correct room rates as published on our hotel page.
We sincerely apologize to our attendees for any inconvenience this may cause. We are looking deeply into how this problem occurred, and are committed to ensuring it doesn’t repeat itself in future years. If you have any questions, comments, or concerns, you can reach our Hotel team directly at email@example.com
Thank you for your continued understanding. We look forward to seeing you in January!
As many of you have noticed, we had a rate discrepancy in our Hilton room block. Our contracted rate for the Hilton is $139/night (before taxes), as listed on the hotel page at our website. Unfortunately, when the block was set up a clerical error incorrectly caused the price on our booking service to be $132/night. The discrepancy has been corrected, and the booking website now reflects the correct price. An email went out this morning to everyone who already booked at the Hilton, informing them of the change.
To give you some clarity into how the error occurred, here is a brief explanation of how our booking system works:
There is an intermediate service, called Passkey, between ourselves and the hotels to manage our room blocks. Early in the year, we set up contracts with the hotels for a number of rooms, which are then entered into Passkey. This enables us to have a booking website from which attendees can book at any of our contracted hotels, making the booking process much smoother. The reservations created in Passkey stay there for much of the year, unseen by the hotels themselves until the room block closes. At that time, the reservations are transferred to each hotel’s own system.
The error we experienced with pricing occurred when our Passkey booking website was being generated; the price for the Hilton rooms was incorrectly set for $7/night less than it should have been. Because Passkey is not managed directly by Further Confusion or by the hotels themselves, the error went unnoticed for some time. Further Confusion was informed directly of the error yesterday afternoon, as was our event manager at the Hilton. We would like to offer our sincerest apologies for any difficulties the correction may have caused. If you have any questions or concerns, our hotel team is reachable via firstname.lastname@example.org.
Thank you for your understanding. We look forward to seeing you in January!