At the beginning of this month, we uncovered some incorrect room rates published in the 3rd party booking system we use to reserve Further Confusion hotel rooms; the listed rate did not match our contracts or our website. At the time, we believed only rooms in the Hilton San Jose were affected, but this weekend we came across further discrepancies affecting the San Jose Marriott.
Our Hotel team has been working closely with our 3rd party booking vendor, and have at this time combed through our contracts to ensure no further discrepancies. Anyone with an affected reservation will have received an email about a reservation modification, which will reflect the correct room rates as published on our hotel page.
We sincerely apologize to our attendees for any inconvenience this may cause. We are looking deeply into how this problem occurred, and are committed to ensuring it doesn’t repeat itself in future years. If you have any questions, comments, or concerns, you can reach our Hotel team directly at firstname.lastname@example.org
Thank you for your continued understanding. We look forward to seeing you in January!